KNOWLEDGE BASE

Error "Error from the Impala Thrift API: SSL_CTX_load_verify_locations" Connecting to Impala with TDC


Published: 17 May 2016
Last Modified Date: 15 Jun 2017

Issue

When opening a workbook with a connection to, or creating an extract of, an SSL-enabled Impala data source using a TDC file, the following error might occur:

[Cloudera][ImpalaODBC(100) Error from the Impala Thrift API: SSL_CTX_load_verify_locations: No such process; no such file; system lib

Environment

  • Tableau Server
  • Cloudera Hadoop Hive

Resolution

Verify that the TDC files on both the computer running Tableau Desktop and the computer running Tableau Server are configured with the same folder path for the SSL certificate and the same file name of the .pem certificate.

Cause

The backgrounder process requires the TDC files to be identically matched when using odbc-connect-string-extras customization.
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