KNOWLEDGE BASE

Error "Firebird database error 335544382 Can't create directory "C:\ProgramData\firebird" When Opening Workbook


Published: 15 Oct 2014
Last Modified Date: 02 Sep 2015

Issue

When opening a workbook that uses maps and geocoding in Tableau Desktop, the following error might occur:
 
Firebird database error 335544382: Can't create directory "C:\ProgramData\firebird". OS errno is 5
Unable to connect to the file "C:\Program Files\Tableau\<version>\local\data\GEOCODING.FDB". Check that the file exists and that you have sufficient access privileges for it.

Environment

  • Tableau Desktop 8.2.5 and earlier versions
  • Tableau Server 8.2.5 and earlier versions

Resolution

Option 1

Upgrade to Tableau Desktop or Tableau Server 8.2.6 or a later version. For more information, see Upgrading Tableau Server and Upgrading Tableau Desktop.

Option 2

Work with your IT team to ensure that you have Write permissions on the C:\ProgramData folder.

Cause

This behavior is a known issue which has been corrected in more recent versions.

Additional Information

Map visualizations may not be available in new workbooks.
Did this article resolve the issue?