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Error "Faulting application name: redis-server.exe" When Program Stops Unexpectedly


Published: 23 Jun 2016
Last Modified Date: 12 Jul 2016

Issue

After installing Tableau Server 9.3, the application might stop unexpectedly. Additionally, the following error messages can be found in the Windows Event Viewer of the computer running Tableau Server: 

Faulting application name: redis-server.exe, version: 0.0.0.0, time stamp: 0x5698bfe1
Faulting module name: redis-server.exe, version: 0.0.0.0, time stamp: 0x5698bfe1
Exception code: 0xc0000005
Fault offset: 0x00000000000a4293
Faulting process id: 0x5018
Faulting application start time: 0x01d1c682ab3024bb
Faulting application path: C:\Program Files\Tableau\Tableau Server\9.3\redis\bin\redis-server.exe
Faulting module path: C:\Program Files\Tableau\Tableau Server\9.3\redis\bin\redis-server.exe
Report Id: e9704598-3275-11e6-836c-06221e460ca9

 

Environment

Tableau Server 9.3.0

Resolution

Option 1

Restart Tableau Server

Option 2

Upgrade to Tableau Server 9.3.1 or higher. For more information, see Upgrading Tableau Server

Cause

This behavior is related to a known issue that has been corrected in more recent releases.

Additional Information



 
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