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Error "Failed to start the Online sync service" Using Run Continuously Mode in Sync Client


Published: 04 Aug 2016
Last Modified Date: 24 Aug 2016

Issue

When running the Sync Client using the Run Continuously service mode, the following error messages might occur: 
 
Failed to start the Online sync service. Please check your installation. 
Or
Cannot start the Tableau Online sync service​. 

Environment

  • Tableau Online 9.3.4
  • Tableau Online Sync Client 9.3
  • Run Continuously service mode

Resolution

Option 1

Ensure the Log On As option for the service has not been changed to a different windows user. 
  1. Access the Services Management Console. 
  2. Right-click the Tableau Online sync service and select Properties
  3. Select Log On, and ensure that the same windows account that is logged in is displayed under This account:.

Option 2

Re-enter the windows account credentials for the Sync Client service.
  1. Access the Services Management Console. 
  2. Right-click the Tableau Online sync service and select Properties
  3. Select Log On, and re-enter the credentials for the windows user and select OK.

Cause

The Sync Client can only run in service mode using the windows account which accesses the application. 
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