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“Failed to load configuration from connections.yml” Error


Published: 16 May 2013
Last Modified Date: 29 Jun 2017

Issue

When you try to start or stop Tableau Server, the following error occurs:

Failed to load configuration from C:/ProgramData/Tableau/Tableau Server/data/tabsvc/config/connections.yml

Environment

Tableau Server

Resolution

Option 1

  1. Open the Command Prompt as an administrator, change to the Tableau Server bin directory, and run the following command:

    tabadmin stop

  2. Open Windows Task Manager, and then manually stop the following processes:
    • httpd.exe
    • postgres.exe
    • All processes with Tableau in the Description column, except tableau.exe.
  3. Return to the Command Prompt, and run the following commands:

    tabadmin config

    tabadmin start

Option 2

Reestart the server(s) at the operating system level.

Cause

This issue is caused by a corrupted or empty workgroup.yml file.

Additional Information

  • Corrupted information in the workgroup.yml file is usually caused by an environmental issue, such as a hard disk error or file access error.
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