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Error "Extracting the file failed" Downloading Product


Published: 21 Oct 2013
Last Modified Date: 08 Feb 2016

Issue

When you downloading Tableau Desktop or Tableau Server, the following error might occur:
 
Extracting the file failed. It is most likely caused by low memory (low disk space for swapping file) or corrupted Cabinet file.
 
 

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

Option 1

Download the installation file to a different directory.

Option 2

Add tableau.exe and FNPLicensingService.exe as Trusted programs in antivirus software.

Cause

Either the temporary location where the installation file is located while downloading does not have enough space for the extraction of the file or an antivirus software is blocking the installation.
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