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Error "External identity store was unreachable" When Importing LDAP identityStore With Simple Bind


Published: 15 Mar 2018
Last Modified Date: 02 Apr 2018

Issue

When importing LDAP identityStore json with simple bind, the following error might occur:

"Identity store Configuration Error: External identity store was unreachable. The external store is either down or Tableau Server is unable to establish a connection."

Additionally, the following error may be found in the logs:
...: DEBUG com.tableausoftware.certificates.LinuxCertManager - Loading CA certificates from /etc/pki/ca-trust/extracted/java/cacerts
...: ERROR com.tableausoftware.tabadmin.webapp.impl.IdentityStoreService - IdentityStoreService failure:com.tableausoftware.domain.ldap.LdapConnectException: javax.naming.CommunicationException: simple bind failed: kdcgc.sclhs.net:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain] (errorCode=100081)

Environment

  • Tableau Server 10.5.0
  • Red Hat (RHEL) Linux 7

Resolution

Ensure to follow the instructions described in the following article: Identity Store - LDAP bind in Tableau Help. Such instructions describe what to do if you do or do not already have certificates installed for LDAP on the computer running Tableau Server.
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