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Error "Exception details: Failed to connect to WMS server" Publishing Workbook


Published: 18 Mar 2015
Last Modified Date: 27 Apr 2016

Issue

When publishing a workbook to Tableau Online, the following error might occur:

Exception details: Failed to connect to WMS server. 
Internet communication error: Peer certificate cannot be authenticated with given CA certificates 
([WMS Server URL]). 

 
When viewing the published workbook on Tableau Online, the following error might occur:

An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator.
TableauException: Errors occurred while trying to load the map source "<Custom WMS Name>". The load was not able to complete successfully.

Environment

  • Tableau Online
  • WMS Maps

Resolution

Replace WMS maps with default Tableau Maps.

Cause

The functionality to use custom WMS servers with workbooks published to Tableau Online is not currently an available feature.
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