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Error "DeleteFile failed; code 5" Installing Tableau Server


Published: 12 Apr 2013
Last Modified Date: 17 Apr 2018

Issue

When you try to install Tableau Server, the following error might occur:
 
An error occurred while trying to rename a file in the destination directory:
DeleteFile failed; code 5.
Access is denied

Environment

Tableau Server

Resolution

One of the following troubleshooting steps might solve the issue:
  • Restart the computer running Tableau Server.
  • Verify that the account used to sign in to Windows has full administrator access to the computer running Tableau Server.
  • Verify that the Run-As user has recursive permissions to C:\Program Files\Tableau\Tableau Sever and C:\ProgramData\Tableau\Tableau Server
  • Disable any anti-virus applications that may interfere with file access.

Cause

One or more files is locked by Windows.
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