KNOWLEDGE BASE

Error Connecting to Arbutus Plus


Published: 03 Aug 2017
Last Modified Date: 03 Aug 2017

Issue

When connecting to Arbutus, you may receive the following error:
 
"Information type out of range"

The logs contain the following information:
 
"error-record":1,"native-error":0,"sql-state":"HY096","sql-state-desc":"SQLSTATE_API_GETINFO_INVALID_TYPE"}] "

Environment

  • Tableau Desktop 10.3.1

Resolution

Casting the column in question to a string may resolve this issue.

Cause

There is an unsigned long column that is causing this error.

Additional Information

The following video describes how to export Arbutus data to SQL for use in Tableau as an alternative workaround:
https://www.youtube.com/watch?v=ZR8rtJ8j9vo&start=0&autoplay=1
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