Error : "Communication with the Tableau Protocol Server process was lost" When Connect to Shapefile

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Error : "Communication with the Tableau Protocol Server process was lost" When Connect to Shapefile

Published: 23 Jun 2020
Last Modified Date: 24 Apr 2024

Issue

When connecting to shapefile from Tableau Desktop, the following error may be displayed:

Unable to complete action
The connection to the data source might have been lost.
Error Code: 38348CCE
ExternalProtocol::PipeMessageSource::ReadBytes: Communication with the Tableau Protocol Server process was lost.

Environment

Tableau Desktop
Shapefile

Resolution

Check the shapefile data and remove any invalid data/record. Re-create shapefile by exporting it from the original geo application used.

Cause

This error may occur when there is some invalid data in the shapefile that Tableau cannot recognize.

e.g. Longitude and latitude data missing

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