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Error "Communication with the Tableau Protocol Server process was lost" Refreshing Extract Created in Earlier Version


Published: 21 Sep 2016
Last Modified Date: 21 Sep 2016

Issue

When you try to refresh an extract of an Excel file, the following error occurs: 

Communication with the Tableau Protocol Server process was lost

Environment

  • Tableau Desktop 10.0.0
  • Extract of Excel file

Cause

This behavior is related to a known issue which has been corrected in more recent versions.
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