KNOWLEDGE BASE

Error: "com.tableausoftware.jdbc.TableauJDBCException..." When Connecting with Amazon Athena


Published: 25 Jul 2017
Last Modified Date: 25 Jul 2017

Issue

After connecting Tableau Desktop to Amazon Athena, the following error message might occur appears: 

com.tableausoftware.jdbc.TableauJDBCException:
There was a Java error
Unable to connect to the server “athena.[region].amazonaws.com”. Check that the server is running and that you have access privileges to the requested database.

Environment

  • Tableau Desktop 10.3 or later
  • Amazon Athena

Resolution

Work with you IT team to confirm that the AWS Identity and Access Management (IAM) Console is set to the most up-to-date policy.

Cause

The required permission (that runs the query) might not be granted.
Did this article resolve the issue?