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Error "The cluster is above its license capacity" in Distributed Environment


Published: 25 Feb 2013
Last Modified Date: 13 Jan 2014

Issue

When you try to start Tableau Server after adding worker servers, the following error might occur:

*** The cluster is above its license capacity, some workers may be unlicensed.

Environment

  • Tableau Server
  • Distributed installation environment
  • Primary Tableau Server gateway also hosts Tableau data engine and/or repository

Resolution

Option 1:

Move the repository and data engine processes off of the computer hosting the gateway and onto one of the computers hosting a worker.

Option 2: 

Reduce the total number of configured  core licenses to be within the license's limit by reducing the number of cores configured on either the computer hosting the gateway or computer hosting the workers.

For more information on how to check the number of core-based licenses that you have, see Upgrading Tableau Server from User-Based to Core-Based Licensing.

Option 3: 

Add more cores to the license by getting a consolidated key. 

Cause

The cores for the computer hosting the Tableau Server gateway are not counted when the gateway is the only process configured on the computer. If the computer hosting the gateway is configured to run any other Tableau Server processes, that computer's cores are included in the total core count.
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