KNOWLEDGE BASE

Error "The certificate is not trusted because no issuer chain was provided" In Firefox After Configuring SSL


Published: 03 Mar 2014
Last Modified Date: 27 Apr 2016

Issue

When accessing Tableau Server in Mozilla Firefox, after configuring SSL, the following warning message might occur:

Technical Details

<hostname / IP address> uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
 

Environment

  • Tableau Server
  • Mozilla Firefox
  • SSL 

Resolution

One of the following steps might resolve the issue: 
  • Clear your browser cache.
  • Reset Firefox's trusted certificate list to the default.
  • Manually double-check all SSL certificates in the chain, and install any which are missing.

Cause

Firefox does not automatically synchronize with the Windows certificate store.
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