KNOWLEDGE BASE

Error "Certificate does not contain a valid Tableau Server user name" Authenticating Using Mutual SSL over LDAP


Published: 14 Sep 2016
Last Modified Date: 25 Jul 2017

Issue

When trying to authenticate to Tableau Server using mutual SSL over LDAP, the following error occurs:
Certificate does not contain a valid Tableau Server user name

Environment

Tableau Server

Resolution

Ensure that the username passed by LDAP to Tableau Server matches the username in Tableau Server.

Also note that LDAP usernames might no longer be accurate in the following case:

The user name that Tableau Sever will import into the identity store will be the sAMAccountName value unless one of the following is true: 

  • If the user name that you specify is longer than 20 characters.

  • If the user name that you specify contains an @ character.

If the user name you enter meets either of the these conditions, then Tableau will import the userPrincipalName attribute, which will become the user's Tableau logon user name.

Cause

The username passed by LDAP to Tableau Server does not exist in Tableau Server.
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