KNOWLEDGE BASE

Error "Can't move focus to the control" Exporting View in Internet Explorer


Published: 28 Jun 2014
Last Modified Date: 04 Dec 2015

Issue

When you try to export a view in Internet Explorer 8, the following error might occur:
 
Unexpected Error
An Unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator.

Can't move focus to the control because it is invisible, not enabled, or of a type that does not accept the focus.

Environment

  • Tableau Server 8.2.0
  • Internet Explorer 8

Resolution

Option 1

Upgrade to Tableau Server 8.2.1 or a later version. For more information, see Upgrading Tableau Server in the Tableau Knowledge Base.

Option 2

Use a different web browser, such as Mozilla Firefox or Google Chrome.

Option 3

Upgrade to Internet Explorer 9 or a later version.

Option 4

Export the view using URL parameters. 

  1. Navigate to the view on Tableau Server. 
  2. Remove the hash tag and number from the end of the URL (for example: #3).
  3. Add ?:format=pdf to the end of the URL. For example: http://tabserver/views/Sales/Q2?:format=pdf 

Option 5

Export the view using the tabcmd export command. For more information, see tabcmd Commands in Tableau Help.

Cause

This behavior is a known issue that has been corrected in more recent releases.
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