KNOWLEDGE BASE

Cannot Load Packaged Workbook in Tableau Reader


Published: 18 Mar 2013
Last Modified Date: 13 Apr 2017

Issue

When using Tableau Reader, you are unable to open a packaged workbook that uses a Microsoft Access data source and see the following error message: 

Errors occurred while trying to load the workbook "[path]". The load was not able to complete successfully.
An unexpected error occurred opening the packaged workbook.".

Environment

Tableau Reader

Resolution

To resolve this issue, create an extract of the workbook's data source using Tableau Desktop.
  1. Open the original workbook in Tableau Desktop. 
  2. Select the data source from the Data menu, and select Extract Data
  3. Click the Extract button.
  4. Select File > Save As.
  5. In the Save As dialog box, from the Save as type drop-down list, select Tableau Packaged Workbook (*.twbx).
  6. Open the new packaged workbook from Tableau Reader 

Cause

This issue typically occurs when packaged workbooks are saved with a live connection instead of an extract. Tableau Reader does not support live connections to data sources.
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