KNOWLEDGE BASE

Error "Cannot Connect to Tableau Server ... Internet communication error: Couldn't connect to server (online.tableau.com)" Logging in from Tableau Desktop


Published: 20 Jan 2015
Last Modified Date: 26 Apr 2016

Issue

When logging into Tableau Online from Tableau Desktop the following error message may appear:

Cannot Connect to Tableau Server. Please Check the Server Name and Port and Try Again.
Internet communication error: Couldn't connect to server
(online.tableau.com).

Environment

  • Tableau Online 
  • Tableau Desktop

Resolution

Contact your local IT Administrator and confirm that connecting to un-encrypted services is not prohibited. 

Cause

Tableau Online does not support encryption.
Did this article resolve the issue?