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"The application has failed to start because its side-by-side configuration is incorrect" Error


Published: 06 Mar 2013
Last Modified Date: 06 Nov 2013

Issue

When installing Tableau Desktop, you may see the following error message:

The application has failed to start because its side-by-side configuration is incorrect. For details, please see the event log of this application or use a command line tool sxstrace.exe.

Environment

  • Tableau Desktop
  • Windows

Resolution

Use the following steps to help resolve this issue:
  1. Go the Customer Portal and download the Desktop installer file again to ensure that the installer file is not corrupted.
  2. Install Tableau Desktop again.
  3. Install the Microsoft Visual C++ 2008 SP1 Redistributable Package (x64).

Cause

This issue may be caused by one of the following:
  • Desktop installer file is corrupted. 
  • Microsoft Visual C++ packages, required for the installation of Tableau Desktop, are either corrupted or missing.
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