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Error "An unknown error related to remote content was detected (500)" Publishing a Workbook


Published: 18 Apr 2015
Last Modified Date: 04 Aug 2017

Issue

When publishing a workbook to Tableau Server, the following error might occur:

An error occurred when publishing the workbook.
An unknown error related to remote content was detected (500)

Environment

Tableau Server

Resolution

Option 1

Upgrade to Tableau Server 9.0.2 or later version. For more information, see Upgrading Tableau Server.

Option 2

Save the workbook with a unique name that does not match the name of a published workbook, then attempt to publish with the new workbook name.

Option 3

Download and delete the published workbook from Tableau Server, then attempt to publish the new version of the workbook.

Cause

This behavior is related to a known issue that has been corrected in more recent releases.

Additional Information

This error might occur under one of the following conditions:
  • Tableau Server attempts to obtain permissions for an existing workbook published with the same name as the workbook that is currently being published.
  • The published workbook contains a User Filter.
  • The account for Generate Thumbnails As User no longer exists.
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