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Error "An unexpected error occurred opening the packaged workbook" Opening a Workbook on PC which was Created on Mac


Published: 21 Oct 2014
Last Modified Date: 19 Nov 2017

Issue

When opening a packaged workbook created with Tableau Desktop on the Mac, using Tableau Desktop on a Windows computer, the following error message might occur:
 
Errors occurred while trying to load the workbook "<path>". The load was not able to complete successfully.
An unexpected error occurred opening the packaged workbook.

Environment

  • Tableau Desktop
  • OS X
  • Windows

Resolution

  1. Locate the original Tableau Data Extract (.tde) on the Mac and remove any special characters from folder names in the path.
  2. Unpackage the workbook. For more information, see Packaged Workbooks.
  3. Rename the Data folder created by unpackaging the workbook.
  4. Open the workbook and locate the .tde file when prompted.
  5. Re-save the packaged workbook.

Cause

OS X allows some special characters in folder names that are not allowed in Windows operating systems.
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