Error: "​An unexpected error occured" When Loading Embedded View in SharePoint and Internet Explorer 11

Published: 04 Aug 2017
Last Modified Date: 08 Aug 2017


When loading an embedded view on SharePoint in Internet Explorer 11, the following error may occur:

An unexpected error occured.
If you continue to receive this error please contact your Tableau Server Administrator.
Session ID: <id number> Unable to get property 'updatePropertiesShim' of undefined or null reference.


  • Tableau Server 10.0 and later
  • Internet Explorer 11
  • SharePoint


If your embedded Sharepoint dashboards are not rendering correctly in Internet Explorer 11, please follow one of the steps below:
  1. Work with your IT team to disable the compatibility mode for Internet Explorer version 11. 
  2. Work with your SharePoint admin team to set the "X-UA-Compatible" option for the test user to version 11 instead of 10.


Beginning with Tableau Server 10.0, compatibility with versions of Internet Explorer prior to IE 11 is no longer supported. 
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