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Error: "​An unexpected error occured" When Loading Embedded View in SharePoint and Internet Explorer 11


Published: 04 Aug 2017
Last Modified Date: 04 Oct 2017

Issue

When loading an embedded view on SharePoint in Internet Explorer 11, one of the following errors or a similar error might occur:
  • Unable to get property 'updatePropertiesShim' of undefined or null reference
  • Unable to get property 'TabbedNavigation' of undefined or null reference
  • Unable to get property 'FilterPanel' of undefined or null reference
 

Environment

  • Tableau Server 10.0 and later
  • Internet Explorer 11
  • Microsoft SharePoint

Resolution

Follow one of the steps below:
  • Work with your IT team to disable Compatibility Mode for Internet Explorer 11. 
  • Work with your SharePoint Administrator to set the "X-UA-Compatible" meta tag to IE=11 or IE=Edge instead of a previous version.

Cause

Beginning with Tableau Server 10.0, compatibility with versions of Internet Explorer prior to IE 11 is no longer supported. 
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