KNOWLEDGE BASE

Error: "​An unexpected error occured" When Loading Embedded View in SharePoint and Internet Explorer 11


Published: 04 Aug 2017
Last Modified Date: 08 Aug 2017

Issue

When loading an embedded view on SharePoint in Internet Explorer 11, the following error may occur:

An unexpected error occured.
If you continue to receive this error please contact your Tableau Server Administrator.
Session ID: <id number> Unable to get property 'updatePropertiesShim' of undefined or null reference.

Environment

  • Tableau Server 10.0 and later
  • Internet Explorer 11
  • SharePoint

Resolution

If your embedded Sharepoint dashboards are not rendering correctly in Internet Explorer 11, please follow one of the steps below:
  1. Work with your IT team to disable the compatibility mode for Internet Explorer version 11. 
  2. Work with your SharePoint admin team to set the "X-UA-Compatible" option for the test user to version 11 instead of 10.

Cause

Beginning with Tableau Server 10.0, compatibility with versions of Internet Explorer prior to IE 11 is no longer supported. 
Did this article resolve the issue?