Error "An error occurred while communicating with the data source" Extracting SAS File on Network Drive
Published: 26 Oct 2016
Last Modified Date: 18 Jan 2017
IssueWhen attempting to create or refresh an extract from a SAS file which is stored on a network drive, the following error occurs:
An error occurred while communicating with the data source.
The connection to the data source might have been lost.
- Tableau Desktop 10.0.2
- Statistical Files
ResolutionUse one of the following workarounds:
Move the affected files to the local hard drive.
Disable External Query Caching for Tableau Desktop:
- From the command line: C:\Program Files\Tableau\Tableau 10.0\bin\tableau.exe -DExternalCacheDisable=true
- Right-click the desktop shortcut, select Properties, and change the target in the Shortcut tab: "C:\Program Files\Tableau\Tableau 10.0\bin\tableau.exe" -DExternalCacheDisable=true
CauseThis behavior is related to a known issue which is currently under investigation.