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Error "An Active Directory group named "groupname" for domain "domain" could not be found on the AD server." When Adding AD Groups From Secondary Domains


Published: 09 Feb 2018
Last Modified Date: 05 Apr 2018

Issue

When attempting to add Active Directory groups from a secondary domain to Tableau Server the following error message might occur:

An Active Directory group named "groupname" for domain "domain" could not be found on the AD server.

Environment

Tableau Server 10.0.15, 10.1.13, 10.2.8, 10.3.6, 10.4.2, 10.4.3

Resolution

Option 1 

As a Tableau Server Administrator, upgrade to the following versions of 10.0.16 ; 10.1.15 ; 10.2.11 ; 10.3.9 ; 10.4.5 ; 10.5.2 or later. For more information, see Upgrading Tableau Server in Tableau Help. 

Option 2 

Try one of the following workarounds: 
  1. Add groups via REST API. See "Create groups" in the Tableau Help REST API documentation.
  2. Add groups via tabcmd. See Create Groups in Tableau Help.

Cause

This behavior is related to a known issue with ID 738547 that has been resolved in later versions of Tableau Server.
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