KNOWLEDGE BASE

Error "An Active Directory group ... could not be found on the AD Server" Importing Groups or Users


Published: 25 Sep 2015
Last Modified Date: 08 Oct 2015

Issue

When trying to import groups or users from Active Directory with a Single Label Domain  the following error might occur:
An Active Directory group named "[Name]" for domain "[Domain]" could not be found on the AD Server.

OR

When trying to create the Tableau Server Administrator account during the first start of Tableau Server the following error might occur:
Failed to authenticate username and password
User [domain]\[user] was not found in Active Directory (errorCode=30)

Environment

  • Tableau Server 9.0.1 - 9.0.5

Cause

This behavior is a known issue which has been corrected in more recent versions.
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