KNOWLEDGE BASE

Error "Activation key file is out of date" During Offline Activation


Published: 01 Apr 2016
Last Modified Date: 11 Jan 2017

Issue

After uploading the offline.qtl file to Tableau Activation site the following error might occur: 
Activation key file is out of date. Please create a new offline activation file for your Tableau product using the following key <KEY>. Then return to this page (www.tableau.com/activation) to upload the new file. 

Environment

  • Tableau Server
  • Tableau Desktop

Resolution

  1. Use the key provided in the error message
  2. Create a new offline.tlq
  3. Upload the new file to www.tableau.com/activation.
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