KNOWLEDGE BASE

Error "ERROR 6: SSL handshake failed" Signing In with SAML


Published: 25 Aug 2016
Last Modified Date: 25 Aug 2016

Issue

When signing into Tableau Server via SAML from Tableau Desktop, the following error might occur: 

ERROR 6: SSL handshake failed

Environment

  • Tableau Server
  • Tableau Desktop
  • SAML

Resolution

Using a browser on the computer on which Tableau Desktop is installed, log in to Tableau Server.  If this succeeds, log in from Tableau Desktop using the same URL that was used to log in from the browser.

Cause

SAML is generally configured to use a single URL for the service provider.  If a different address is used, the sign in will likely fail.  This error message indicates that the address specified in the address bar for Tableau Desktop does not match the URL that the SSL or SAML certificates were created for. 
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