KNOWLEDGE BASE

Error: "ERROR 6: handshake failure" When Failing to use SAML Authentication from Tableau Desktop to Tableau Server


Published: 20 Sep 2017
Last Modified Date: 21 Sep 2017

Issue

From Tableau Desktop you are unable to connect to Tableau Server using SAML and the following error might occur in Tableau Desktop: 
ERROR 6: An error has occurred in the course of the SSL protocol

You are, however, able to connect from a web browser.

Environment

  • Tableau Server 10.1.4
  • Desktop 10.1.4
  • SAML authentication
  • SSL communication between Tableau Desktop and SAML IDP

Resolution

Option 1

Upgrade to Tableau Desktop 10.3.3 ; 10.2.5 ; 10.1.11. For more information, see Upgrading Tableau Desktop in Tableau Help.

Option 2

As a workaround, use "username and password" authentication between Tableau Desktop and SAML IDP instead of SSL certificate.
 

Cause

This behavior is related to a known issue (ID: 643218) that has been fixed in a recent release of Tableau Desktop. 
Did this article resolve the issue?