KNOWLEDGE BASE

"Response code: 500, Tableau Online encountered an unknown error"


Published: 30 Jul 2013
Last Modified Date: 20 Jun 2016

Issue

When you try to publish a workbook to Tableau Online, the following error might occur:
 
Internal server error.
Response code: 500
Details from Server:
Internal Error
Tableau Online encountered an unknown error.

Environment

Tableau Online

Resolution

  1. Extract all data sources in the workbook. 
  2. Publish the workbook again.

Cause

With the exception of Google BigQuery, Amazon Redshift, and some cloud-hosted data sources, data sources must be extracted in order to publish to Tableau Online. For more information, see Publishing with a direct connection to data.




 
Did this article resolve the issue?