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Error “Unable to start service 'tabsvc'” When Starting Server From Command Line


Published: 18 Jan 2013
Last Modified Date: 17 Feb 2017

Issue

From an administrative command prompt, when you run the tabadmin start command, Tableau Server does not start, and the following error occurs at the command prompt:

com.tableausoftware.tabctl.dll.exception: Unable to start service 'tabsvc': (1069) the service did not start due to a logon error

OR

com.tableausoftware.tabctl.dll.Exception: Unable to start service 'tabsvc': (1069) The service did not start due to a logon failure.

Environment

  • Tableau Server
  • Windows

Resolution

  1. Verify "Log on as a service" is enabled per Verify the Local Security Policy
  2. Close the Command Prompt window.
  3. On the Windows Start menu, select Tableau Server <version> > Configure Tableau Server.
  4. Verify with your IT team that the Run As user account that you designated for Tableau Server is not locked out or disabled.
  5. Under Run As User, re-enter the user name and password, and then click OK.
  6. On the Windows Start menu, select Tableau Server <version> > Start Tableau Server.

Cause

Tableau Server executes all processes as the Run As user. If there is any issue with the password for that user, the processes do not execute properly.

Additional Information

When troubleshooting issues related to Windows services, see Run As User.

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