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Error "Error (1) when backing up the extract and workbook databases" Uninstalling Tableau Server


Published: 14 Apr 2015
Last Modified Date: 06 Jun 2016

Issue

When uninstalling Tableau Server, the following error might occur:

Error (1) when backing up the extract and workbook databases. Information about the error is in  C:\Program Files\Tableau\Tableau Server\logs\tabadmin.log. The backup associated with this uninstall is degraded. Click Yes to continue the uninstall. Click no to stop the uninstall. 

Environment

Tableau Server 

Resolution

  1. Create a manual backup of Tableau Server.
  2. Once backup is complete, click Yes to disregard the warning and continue with the uninstall. 

Cause

This issue is typically caused by some or all of the following:
  • Removing the workers server from a distributed environment before uninstalling Tableau Server. 
  • Running out of system resources while uninstalling Tableau Server. 
  • Certain uninstall process might have hindered the backup process. 
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