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Eloqua Connection Error 400


Published: 10 Aug 2017
Last Modified Date: 14 Aug 2017

Issue

When connecting to an Oracle Eloqua table, the following error occurs:
 
"The service has encountered an error or is currently unavailable. (400)"

Environment

  • Tableau Desktop 10.3.1
  • Windows 10
  • Eloqua

Resolution

Ensure that all field names begin with a letter or underscore.

Cause

tabprotosrv logs show the following error along with problematic field names, i.e. [123_ABC]:
 
"There was a validation error."
"
123_ABC", "constraint": "Must start with an alpha or underscore character and can only contain alphanumeric and underscore characters (ie match /^[_a-zA-Z][_0-9a-zA-Z]*$/)."
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