KNOWLEDGE BASE

Error: "Internal Error - An Unexpected error occurred and the operation could not be completed." When Dragging Sheet to Dashboard


Published: 06 Apr 2016
Last Modified Date: 10 Oct 2016

Issue

When working on a workbook created in Tableau Desktop 9.2, after upgrade to Tableau Desktop 9.3, dragging an existing worksheet onto an existing dashboard may generate the following message:
"Internal Error - An Unexpected error occurred and the operation could not be completed." 

Environment

Tableau Desktop 9.3

Resolution

  1. After upgrading to Tableau Desktop 9.3, create a new dashboard within the existing workbook.
  2. Drag sheets onto this new dashboard to resolve the error.

Additional Information

Any former dashboards that need to have sheets added to them may need to be re-created.
Did this article resolve the issue?