KNOWLEDGE BASE

Device Layout Preview Frame Persists on Dashboard


Published: 01 Jun 2017
Last Modified Date: 03 Jun 2017

Issue

When creating a device layout, then the preview frame is still present.

When you need to view the workbook in Tableau Desktop or Tableau Reader, then the device layout preview frame is confusing.

Environment

  • Tableau Desktop
  • Tableau Reader

Resolution

  1. Click Device Preview.
  2. Pick a Device type.
  3. Click Add Desktop Layout.
  4. In the left-pane, click the Device Preview button to turn it off.
  5. The device layout that was just added will automatically be selected in the list. Click on Default to select the Default layout.
  6. Save the workbook with the Default layout selected.

Cause

There is a difference between previewing a layout and adding a layout. We can add a layout without previewing it, which means Tableau Server will provide users on a particular device the specified layout, but the preview frame will not show.
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