KNOWLEDGE BASE

Device Layout for Phone does not size correctly until mobile browser refresh


Published: 19 Jun 2017
Last Modified Date: 20 Jun 2017

Issue

When accessing a dashboard with a Mobile Device Layout for phone, the default (desktop) layout displays. After refreshing the URL the mobile layout displays correctly.

Environment

  • Tableau Server 10.1.1
  • Mobile devices

Resolution

As a workaround, the creator of the mobile desktop using "Device Layout for Phone" must communicate to all users that they must refresh their browser for the view to size correctly.

Cause

Upon first accessing both Android Chrome and iPhone Safari, the view does not size correctly, but after a browser refresh it does.

The behavior of initial load containing vizportal then refresh=y on reload (or second load) is deliberate, as a middle ground for people who want a Mobile-like experience from small browser windows and those who want to retain the vizportal experience and scale/scroll.

Additional Information

 

 
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