KNOWLEDGE BASE

"Data Update Time" Not Updating When Refreshing Published Data Source on 10.5


Published: 10 Jan 2018
Last Modified Date: 10 Jan 2018

Issue

When refreshing a published data source on Tableau Server or Tableau Online, the "Data Update Time" time-stamp on the connected workbook may not reflect the correct time, even though the data has actually been updated.

Environment

  • Tableau Online 10.5
  • Tableau Server 10.5
  • Extract refreshed incrementally or by Tableau Bridge
  • Viz containing Data Update Time

Cause

This issue is currently under investigation by Tableau's development team with ID 727115.

Additional Information

To verify the actual data update time, look at the data source properties. 
  1. Sign in to the site where the data source is published.
  2. On the Data Sources page, look in the Last update column.
  3. The date and time listed there accurately reflects the time of the last data update. 
Workaround: performing a full refresh of the extract will update the Data Update Time.
Did this article resolve the issue?