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Dashboards Do Not Render Correctly When Downloading a Workbook as a PDF


Published: 19 Aug 2016
Last Modified Date: 24 Jul 2017

Issue

When downloading the PDF version of a workbook published to Tableau Server, the dashboards in the exported file are truncated and are missing sections of the views.

Environment

Tableau Server

Resolution

Option 1

Upgrade to Tableau Server 10.0.3, 9.3.9 or a later version. For more information, see Upgrading Tableau Server. 

Option 2

Turn off "lazy connections" in the YML file using the following steps:
  1. On the Tableau Server machine, open a Command Prompt as an Administrator. 
  2. Navigate to Tableau Server's bin directory in the Command Prompt (typically located in "C:\Program Files\Tableau\Tableau Server\9.3\bin" if Tableau Server was installed in the default directory). 
  3. Enter the following commands in this order (please note that these commands will briefly stop Tableau Server): 
tabadmin stop 
tabadmin set features.SkipConnectionsDuringLoad false 
tabadmin configure 
tabadmin start 

Cause

This behavior was related to a known defect (ID 518133) that has been fixed in aTableau Server release.
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