KNOWLEDGE BASE

A View in a Dashboard Appears Black


Published: 03 Jun 2013
Last Modified Date: 25 Apr 2018

Issue

A view in a dashboard appears as a black rectangle. The worksheet used for the dashboard view may also appear black and/or with odd graphical rendering.

Environment

  • Tableau Desktop 
  • Tableau Reader*
  • Windows
  • Mac OS

Resolution

Disable accelerated graphics:

  1. In Tableau Desktop or Tableau Reader, select Help > Settings and Performance
  2. If the option ‘Enable Accelerated Graphics’ is checked, click on it to disable it.
  3. Close and re-open Tableau Desktop or Tableau Reader, and view the dashboard to see if the issue has been resolved.

 

Additional Information

*If you are using Tableau Reader, please ensure to use the most recent version of the product.
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