KNOWLEDGE BASE

Dashboard Images Disappear After Refreshing Google Sheets Data Source


Published: 01 Nov 2016
Last Modified Date: 01 Feb 2017

Issue

If a workbook contains both an image file and a Google Sheets extract, refreshing the Google Sheets extract may result in the images disappearing from the workbook.

Environment

  • Tableau Server 10.0.0-10.0.2, 10.1.0-10.1.1
  • Google Sheets extracts

Resolution

Upgrade to Tableau Server 10.0.3 or higher maintenance release. For more information, see Upgrading Tableau Server.

Cause

This is a known issue, ID 579879, which has been resolved in later versions.

Additional Information

If Google Sheets data source is published to Tableau Server and connected to within workbook, extract refresh won't remove images from the workbook.
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