KNOWLEDGE BASE

Custom Shapes Do Not Appear in Published Workbook


Published: 19 Feb 2014
Last Modified Date: 06 Jun 2017

Issue

Custom shapes appear correctly in Tableau Desktop but are missing when the workbook is viewed in Tableau Server.

Environment

  • Tableau Server
  • Tableau Desktop

Resolution

  1. Navigate to the Shapes folder. By default, this folder is located in the My Tableau Repository: My Documents\My Tableau Repository\Shapes\
  2. Create a new sub-folder under the Shapes folder. For example, My Documents\My Tableau Repository\Shapes\Cars
  3. Move the custom shape(s) into the new sub-folder.
  4. Republish the workbook.

Cause

Custom shapes must be placed in their own folder in order to be uploaded along with the published workbook.
Did this article resolve the issue?