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Custom Shapes Appear Black Despite Selecting a Color


Published: 20 Mar 2018
Last Modified Date: 22 Mar 2018

Issue

When using a custom shape and selecting a color from the Color dropdown on the Marks card, then the custom shape is appears black in the view.

Environment

Tableau Desktop

Resolution

Add a field to Color on the Marks card, such as MIN(Number of Records) for example. 

To view the above steps in action, see the video below: 
Note: the video has no sound. 

Cause

Tableau Desktop will not overwrite the color of a custom shape unless a field is added to Color. This design prevents Tableau Desktop from re-coloring custom shapes that not designed to work with Tableau's color encoding.
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