Last Modified Date: 06 Feb 2018
ResolutionPlease verify that the Preferences.tps file
- Is formatted correctly
- Does not contain typos
- All tags match and are closed out properly per the related Online Help article.
If there is no error messaging regarding the encoding or quotes, note that some formatting issues, such as use of type="regular" instead of type = "regular" (note the spaces) will not result in an error message, but will still result in the custom color palette not loading.
CauseThere are issues with the Preferences.tps file.
Thank you for providing your feedback on the effectiveness of the article.
Open new Case
Training and Tutorials