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Custom Color Palette Not Populating as Expected


Published: 06 Apr 2016
Last Modified Date: 06 Feb 2018

Issue

Added custom color palette in Preferences.tps does not populate in Tableau Desktop as expected.

Environment

Tableau Desktop

Resolution

Please verify that the Preferences.tps file
  1. Is formatted correctly
  2. Does not contain typos
  3. All tags match and are closed out properly per the related Online Help article.
If the file format is correct confirm that Preferences.tps file is encoded as UTF-8 text and "curly" or "smart" quotes are not used.

If there is no error messaging regarding the encoding or quotes, note that some formatting issues, such as use of type="regular" instead of type = "regular" (note the spaces) will not result in an error message, but will still result in the custom color palette not loading.

Cause

There are issues with the Preferences.tps file.
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