KNOWLEDGE BASE

Content is Missing or Outdated after Upgrading Tableau Server


Published: 31 Oct 2016
Last Modified Date: 20 Dec 2016

Issue

After upgrading Tableau Server, some content is missing or outdated.

 

Environment

Tableau Server 10.0.0 - 10.0.2 and 10.1.0

Resolution

Option 1:

If a backup was taken manually before the upgrade, restore that backup with tabadmin restore.

Option 2:

If no backup exists, but Tableau Server is installed on a virtual machine, and a snapshot of the VM exists:
  1. Take a backup of the existing state and save it to a disk on another computer.
  2. Restore the snapshot of the previous environment.
  3. Validate that Tableau Server content exists as expected.
  4. Take a manual backup.
  5. Upgrade to Tableau Server 10.0.3 or 10.1.1. For more information, see Upgrade Tableau Server.

Option 3:

If no other backup exists and no snapshot exists, contact Tableau Technical Support.

Cause

This behavior is related to known issues 576908 and 582540 which have been corrected in more recent releases.
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