KNOWLEDGE BASE

Color Scale Key Changing Colors When Published to Tableau Server


Published: 08 May 2018
Last Modified Date: 09 May 2018

Issue

When publishing a workbook to Tableau Server, the color legend changes back to default colors when viewed via Google Chrome.

Environment

  • Tableau Server 10.2
  • Chrome Browser

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 2018.1. For more information, see Upgrading Tableau Server in Tableau Help. 

Option 2

Try the following workarouds: 

  1. Use Internet Explorer on a windows Machine or on Mac machine using Chrome. 
  2. You may also use render=false to force server-side rendering which will temporarily resolve the issue. 

Cause

This behavior is related to a known issue (ID: 664668) which has been fixed in a recent release of Tableau Server. 
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