KNOWLEDGE BASE

Blank Screen When Signing Into Another Site from Tableau Desktop


Published: 12 Dec 2016
Last Modified Date: 09 May 2017

Issue

When using Tableau Desktop and logging into another server site, no controls appear and the dialog window is blank.
 

Environment

Tableau Desktop 10.0 and later versions

Resolution

Option 1

Upgrade to Tableau Desktop 10.1.3. For more information, see Upgrading Tableau Desktop.

Option 2

There is a workaround that should unblock customers until we get a fix:
  1. Turn off Connected clients on the server:
    1. In a browser, log into server as an administrator.
    2. In the top toolbar, click Default > Manage All Sites

       
    3. In the top toolbar, click Settings.
    4. Under Connected clients, deselect Allow clients to automatically connect to Tableau Server.
    5. Click Save at the top of the screen.
  2. To switch sites in Tableau Desktop, click Server > signed in to <myServer> > Sign into another server.
  3. Enter the name of the server you're currently logged into and click Connect.
  4. You will be prompted to sign in again, and can select the new site in the connection UI.


 

Cause

You attempted to sign into a different Tableau Server site in Tableau Desktop, when Tableau Server was configured to use a non-standard port. This behavior was related to a known issue (ID: 578531) and it was fixed in a recent version of  Tableau Desktop. 
Did this article resolve the issue?