KNOWLEDGE BASE

Blank Screen When Accessing Tableau Server from Web Browser


Published: 16 Mar 2017
Last Modified Date: 16 Nov 2017

Issue

When a user accesses a SAML configured Tableau Server in a web browser, a blank screen appears. 

Environment

  • Tableau Server (SAML configured)
  • Windows Server

Resolution

Make sure Tableau Server is properly licensed.

Open "Manage Product Keys" and ensure Tableau Server is properly licensed.  

Cause

Tableau Server is not licensed.

Additional Information

The login screen is not presented if the IdP emulates behavior similar to Windows Integrated Authentication (WIA). There is a successful authentication to the IdP, but no further progress is made due to the unlicensed status.
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