KNOWLEDGE BASE

Background Maps Do Not Render When Exporting to Image


Published: 28 Jan 2016
Last Modified Date: 17 Apr 2018

Issue

When exporting a worksheet or dashboard from Tableau Server to PDF or image (PNG), the background map might not render. The background map renders correctly when viewing the view in a web browser.

Environment

  • Tableau Server
  • Network firewall or proxy server

Cause

The computer hosting Tableau Server cannot access the mapping servers.

Additional Information

As a troubleshooting step, disable client-side rendering by using the ?:render=false URL parameter. If the map no longer renders in a browser, then this article applies. If the map still renders after disabling client-side rendering, it may be a different issue.
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