Last Modified Date: 12 Sep 2016
EnvironmentTableau Server 9.2 or greater
ResolutionVerify the Run as User Account (RAU) has read/write permissions to all of the relevant folders. See the Tableau Server Administrator's Guide to Verifying Folder Permissions.
CauseTableau Server's RAU Account does not have the proper permissions to modify the z5 folder from the following location: "C:\Program Files\Tableau\Tableau Server\<server version>\wgserver\z5"
Additional InformationIf the API Server will not start after restoring from a backup or upgrade, see this article: API Server Stopped When Restoring Tableau Server
Thank you for providing your feedback on the effectiveness of the article.
Open new Case
Training and Tutorials