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API Server Is Down, Will Not Start After Restarting Tableau Server


Published: 15 Aug 2016
Last Modified Date: 12 Sep 2016

Issue

After restarting the Tableau Server, the API server might be stopped. Restarting Tableau Server does not resolve the issue. 

Environment

Tableau Server 9.2 or greater

Resolution

Verify the Run as User Account (RAU) has read/write permissions to all of the relevant folders. See the Tableau Server Administrator's Guide to Verifying Folder Permissions.

Cause

Tableau Server's RAU Account does not have the proper permissions to modify the z5 folder from the following location: "C:\Program Files\Tableau\Tableau Server\<server version>\wgserver\z5"
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