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Error "An Error Was Encountered In The Transport Layer" Connecting to a Data Source


Published: 11 Jan 2017
Last Modified Date: 24 Jul 2017

Issue

When loading a view in Tableau Server which connects to an MSAS Data Source, the following error message is received intermittently:
"Database error 0x80004005: An error was encountered in the transport layer"

Environment

  • Tableau Server 10.1.2
  • Windows Server 2012
  • MSAS

Resolution

  • Check whether a firewall or antivirus is interfering with the network connection. 
  • Run MSAS using the Tableau service account. 
  • If possible, disable or remove any software other than Tableau Server which is installed on the same computer. 

Cause

Third party software interfering with Tableau Server's connection to MSAS.
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